FAQ Se­cureSign

Se­cureSign is an au­then­tic­a­tion method for log­ging in or per­form­ing security-​relevant activ­it­ies, in which you are shown an image that only you can de­crypt and con­firm. The Se­cureSign app is used for de­cryp­tion.

Se­cureSign can be used for log­ging into On­line Bank­ing, as well as on most other Credit Suisse chan­nels with a login.

In the Credit Suisse Dir­ect on­line bank­ing tool, se­lect the shield sym­bol at the top right of the page and then Se­cureSign.

In other chan­nels, you can re­gister for Se­cureSign in the set­tings.

Please con­tact our sup­port cen­ter to re­gister for Se­cureSign by phone.

Private cli­ents

0844 800 888 / +41 844 800 888

Monday to Fri­day: 8:00 a.m. – 10:00 p.m.
Sat­urday and Sunday: 9:00 a.m. – 4:00 p.m.

Cor­por­ate cli­ents

0800 881 188 / +41 800 881 188

Monday to Fri­day: 7:30 a.m. – 5:30 p.m.

Yes, use of the Se­cureSign au­then­tic­a­tion method, in­clud­ing the Se­cureSign app, is free of charge.

• Total se­cur­ity – state-​of-the-art en­cryp­tion tech­no­logy makes bank­ing as se­cure as pos­sible
  
• Off­line us­ab­il­ity – avail­able any­time, any­where – even without an in­ter­net or phone con­nec­tion
  
• Multi-​device cap­ab­il­ity – ac­cess the app on up to eight dif­fer­ent devices with one con­tract
  
• Simple – log in quickly and con­veni­ently
  

To use more than one device to log in with your user ID in the new Credit Suisse Dir­ect on­line bank­ing tool, you can ac­cess your "Se­cur­ity and Pri­vacy" set­tings via the shield sym­bol and then add more devices under "Se­cureSign Devices." You can find in­struc­tions here (PDF).

After adding a device, you are re­quired to log in again to set it up. For this, you need the yel­low Se­cureSign image from the Se­cureSign let­ter that you re­ceived by post after ini­tial re­gis­tra­tion.

In­struc­tions on how to set up Se­cureSign with two mo­bile devices can be found here (PDF).

We cur­rently sup­port smart­phones and tab­lets using the An­droid or iOS op­er­at­ing sys­tems in the ver­sions below:

• iOS ver­sions should be 12.0 or higher
• An­droid ver­sions should be 7.0 or higher

Yes, if you have a tab­let on which the Se­cureSign app is in­stalled and set up. Cur­rently, Se­cureSign re­quires a smart­phone or tab­let, either made by Apple (iOS op­er­at­ing sys­tem, ver­sion 12.0 or higher) or a maker of An­droid devices (An­droid op­er­at­ing sys­tem, ver­sion 7.0 or higher)

If you do not have one of these devices, please con­tact our sup­port cen­ter.

Private cli­ents

0844 800 888 / +41 844 800 888

Monday to Fri­day: 8:00 a.m. – 10:00 p.m.
Sat­urday and Sunday: 9:00 a.m. – 4:00 p.m.

Cor­por­ate cli­ents

0800 881 188 / +41 800 881 188

Monday to Fri­day: 7:30 a.m. – 5:30 p.m.

We strongly ad­vise against use with such devices, as "jail­break­ing" and "root­ing" com­prom­ise the over­all se­cur­ity of your phone. Devices with "jail­break­ing," "root­ing," or sim­ilar op­er­at­ing sys­tem ma­nip­u­la­tions are used under the sole re­spons­ib­il­ity of the user.

No, the Se­cureSign app is avail­able from Apple's App Store and the Google Play Store out­side Switzer­land as well.

In­ter­net ac­cess is re­quired only for the ini­tial down­load of the Se­cureSign app. Af­ter­wards, the pro­ced­ure op­er­ates without a tele­phone or in­ter­net con­nec­tion, so it can be used abroad or in loc­a­tions with weak mo­bile phone cov­er­age. Please note that you still need an in­ter­net con­nec­tion for On­line Bank­ing or the Credit Suisse Dir­ect app it­self.

To de­term­ine the device ID of a device, go to the Se­cureSign app set­tings (in the "Menu" under "Login ac­counts"). There you will see a list of all device IDs.

You will find more in­form­a­tion on the Se­cureSign ad­min­is­tra­tion page in your On­line Bank­ing. You can find this in the Credit Suisse Dir­ect on­line bank­ing sys­tem with the shield sym­bol under your "Se­cur­ity and Pri­vacy Set­tings" and then "Se­cureSign devices." The ac­tiv­a­tion date and the device type are used for iden­ti­fic­a­tion. You can also define a name for your device with "Re­name."

Your yel­low Se­cureSign image from the Se­cureSign let­ter is valid for an un­lim­ited time, so that if needed later on, you can ac­tiv­ate ad­di­tional devices for the Se­cureSign pro­ced­ure.

Note: Keep your Se­cureSign let­ter in a safe place and make sure that no one can ac­cess the Se­cureSign image.

After log­ging onto the Credit Suisse Dir­ect on­line bank­ing tool, ac­cess your "Se­cur­ity and Pri­vacy" set­tings via the shield sym­bol and then order a copy of the Se­cureSign let­ter under "Se­cureSign Let­ter."
If you no longer have the Se­cureSign device that you set up and your mo­bile phone num­ber is on file as a se­cur­ity fea­ture, you can click on the login page with the Se­cureSign image on "Set up ad­di­tional device". Launch setup to order a new Se­cureSign let­ter.

• Smooth out the let­ter, and try to scan it again with the Se­cureSign app under good light­ing con­di­tions.
  
• The image is not read­able from a black and white copy or a mono­chrome scan.
  
• Check that the cam­era on your mo­bile device is a suit­able dis­tance from the yel­low Se­cureSign image. The en­tire image should be within the frame in the app. Then wait a mo­ment until a code is dis­played.
  
• There may be a prob­lem with the cam­era on your mo­bile device. Clean the lens of your mo­bile device to en­sure the best qual­ity when scan­ning.
  
• If you are still un­able to scan the image, you must order a new Se­cureSign let­ter.
  

If you do not have a Se­cureSign device and your mo­bile phone num­ber is on file as a se­cur­ity fea­ture, you can click on the login page with the Se­cureSign image on "Set up ad­di­tional device." Launch setup to order a new Se­cureSign let­ter.
Al­tern­at­ively, you can con­tact our sup­port team to order a new Se­cureSign let­ter if needed.

Private cli­ents

0844 800 888 / +41 844 800 888

Monday to Fri­day: 8:00 a.m. – 10:00 p.m.
Sat­urday and Sunday: 9:00 a.m. – 4:00 p.m.

Cor­por­ate cli­ents

0800 881 188 / +41 800 881 188

Monday to Fri­day: 7:30 a.m. – 5:30 p.m.

The re­cov­ery num­ber helps you re­gain ac­cess to your on­line bank­ing and keep it se­cure.

• You have for­got­ten your pass­word and want to reset it.
• You no longer have ac­cess to your ac­count and need a new Se­cureSign let­ter.
• You have re­placed your smart­phone and need to in­stall Se­cureSign on your new device.

iOS and An­droid se­cur­ity set­tings pre­vent res­tor­a­tion of the pre­vi­ously ac­tiv­ated Se­cureSign app. The device must be set up again after res­tor­a­tion. You can add a new or ad­di­tional device your­self in On­line Bank­ing or Mo­bile Bank­ing. To do so, you need a device that has already been set up.

If you no longer have the Se­cureSign device that you set up and your mo­bile phone num­ber is on file as a se­cur­ity fea­ture, you can click on the login page with the Se­cureSign image on "Set up ad­di­tional device". Start setup to re­gister a device again.

If you have not provided a mo­bile phone num­ber as a se­cur­ity fea­ture, this link will not be avail­able to you. In this case, please con­tact our sup­port cen­ter.
You will then be able to set up Se­cureSign for the new/ad­di­tional device in the usual way. For this, you need the yel­low Se­cureSign image from the Se­cureSign let­ter that you re­ceived by post after ini­tial re­gis­tra­tion.

After re­set­ting your smart­phone or tab­let, you will need to set up Se­cureSign again on your mo­bile device.

If you do not have a second Se­cureSign device to log on and your mo­bile phone num­ber is on file as a se­cur­ity fea­ture, you can click on the login page with the Se­cureSign image on "Set up ad­di­tional device." Start setup to re­gister the device again.

If you have not provided a mo­bile phone num­ber as a se­cur­ity fea­ture, this link will not be avail­able to you. In this case, please con­tact our sup­port cen­ter.

Trans­ac­tion sign­ing refers to the con­firm­a­tion of cer­tain trans­ac­tions through the ad­di­tional entry of a code. Trans­ac­tion con­firm­a­tion is used when chan­ging pass­words, adding a new device, or en­ter­ing pay­ments. When you sub­mit a pay­ment order that our sys­tem clas­si­fies as un­usual, you are re­ques­ted to scan a Se­cureSign image. The de­tails of the pay­ment are then dis­played in the Se­cureSign app for you to re­view. If you want to ap­prove the pay­ment, you must enter the dis­played code.

When you make pay­ments that are not clas­si­fied as un­usual by our sys­tem, we gen­er­ally do not ask you to con­firm them.

If you have Se­cureSign set up on an­other device, use this device to log in and add an­other device. You can find in­struc­tions here.

If you do not have a second Se­cureSign device to log in, and you have stored your mo­bile phone num­ber as a se­cur­ity fea­ture, on the login page with the Se­cureSign graphic you can click on "Prob­lems with Scan­ning?" and then "I have a new mo­bile device." Start setup to re­gister the device again.

If you have not provided a mo­bile phone num­ber as a se­cur­ity fea­ture, this link will not be avail­able to you. In this case, please con­tact our sup­port cen­ter.

Private cli­ents

0844 800 888 / +41 844 800 888

Monday to Fri­day: 8:00 a.m. – 10:00 p.m.
Sat­urday and Sunday: 9:00 a.m. – 4:00 p.m.

Cor­por­ate cli­ents

0800 881 188 / +41 800 881 188

Monday to Fri­day: 7:30 a.m. – 5:30 p.m.

If you no longer have a device on which Se­cureSign is set up, and you have stored your mo­bile phone num­ber as a se­cur­ity fea­ture, you can log into On­line Bank­ing using your user ID and pass­word. Click on "Setup a new device" on the login page. Start setup to re­gister the device again.

If you have not provided a mo­bile phone num­ber as a se­cur­ity fea­ture, this link will not be avail­able to you. In this case, please con­tact our sup­port cen­ter.

Private cli­ents

0844 800 888 / +41 844 800 888

Monday to Fri­day: 8:00 a.m. – 10:00 p.m.
Sat­urday and Sunday: 9:00 a.m. – 4:00 p.m.

Cor­por­ate cli­ents

0800 881 188 / +41 800 881 188

Monday to Fri­day: 7:30 a.m. – 5:30 p.m.

If you have lost your smart­phone or tab­let, you should deselect it for On­line Bank­ing. In the new Credit Suisse Dir­ect on­line bank­ing tool, if you have an­other device on which Se­cureSign is set up, ac­cess the "Se­cur­ity and Pri­vacy" set­tings via the shield sym­bol and then click on "Se­cureSign Devices" to deselect the lost device.

If you do not have a Se­cureSign device set up, and your mo­bile phone num­ber is on file as a se­cur­ity fea­ture, you can click on the login page with the Se­cureSign image on "Set up ad­di­tional device." Start setup to re­gister a new device.

If you have not provided a mo­bile phone num­ber as a se­cur­ity fea­ture, this link will not be avail­able to you. In this case, please con­tact our sup­port cen­ter.

Private cli­ents

0844 800 888 / +41 844 800 888

Monday to Fri­day: 8:00 a.m. – 10:00 p.m.
Sat­urday and Sunday: 9:00 a.m. – 4:00 p.m.

Cor­por­ate cli­ents

0800 881 188 / +41 800 881 188

Monday to Fri­day: 7:30 a.m. – 5:30 p.m.

No, there is no per­sonal in­form­a­tion stored in the Se­cureSign app.

The Se­cureSign app re­quires ac­cess to the cam­era to scan. "Tele­phone" ac­cess is also re­quired, so that the app can be paused when a call is re­ceived.

The Se­cureSign app and the Credit Suisse Dir­ect app are two apps pro­tec­ted in­de­pend­ently of each other and hardened using state-​of-the-art pro­cesses which meet the highest se­cur­ity stand­ards. Com­mu­nic­a­tion between the two apps is fully en­cryp­ted at all times.

The mobile-​to-mobile pro­ced­ure has been veri­fied by in­de­pend­ent se­cur­ity com­pan­ies and rated as se­cure.

In order to make login more con­veni­ent, the op­tion of stor­ing login data was cre­ated. The user has sole re­spons­ib­il­ity for de­cid­ing whether or not to store se­cur­ity ele­ments / login data.