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Your satisfaction matters to us
What are we doing well? What could we do better? Whether it’s a compliment or a complaint, tell us what you think. We will do our best to deal with the matter as soon as possible.
If you are not entirely satisfied with our service, we want to hear from you as soon as possible. We will aim to put matters right as soon as we can. Where possible, we will also take steps to prevent the problem happening again.
Do you have any feedback, questions or complaints about the pricing or other terms and conditions regarding our banking products? It is important to us that you let us know about any concerns you may have. We would be happy to address these with you in person.
Please use the channels listed below to contact us.
- Via Relationship Manager: You can find contact details on your bank statement or in Online and Mobile Banking.
- You can also send your feedback directly us:
- Via our feedback form
- By letter:
UBS Switzerland AG
Client Feedback specialist unit
SCF
8070 Zurich
Fax +41 (0)44 333 62 99
Do you have feedback, questions or complaints about topics related to the integration of Credit Suisse into UBS in Switzerland? It is important to us that you let us know about any concerns you may have. We would be happy to address these with you in person.
Please use the channels listed below to contact us.
- Via Relationship Manager: You can find contact details on your bank statement or in Online and Mobile Banking.
- You can also send your feedback directly us:
- Via our feedback form
- By letter:
UBS Switzerland AG
Client Feedback specialist unit
SCF
8070 Zurich
Fax +41 (0)44 333 62 99
Do you have general feedback, questions or complaints? It is important to us that you let us know about any concerns you may have. We would be happy to address these with you in person.
Contact your Relationship Manager
The quickest way to address any concerns you have is to contact your relationship manager or normal day-to-day contact.
Please allow them the first opportunity to answer your concerns and put matters right.
You can find contact details on your bank statement or in Online and Mobile Banking.
Submit via form
If you are not entirely satisfied with our service, we want to hear from you as soon as possible. We will aim to put matters right as soon as we can. Where possible, we will also take steps to prevent the problem happening again.
- Submit a formal complaint via form
Write to Us
If you are not entirely satisfied, you can write to us at:
UBS Switzerland AG
Client Feedback specialist unit
SCF
8070 Zurich
Switzerland
Fax +41 (0)44 333 62 99
If we cannot resolve matters on the spot, we will send you a letter within five working days to confirm that we are investigating your matter.
Write to the Swiss Banking Ombudsman
We constantly strive to resolve any concern you raise. However, if you are not satisfied with our final response, you can refer your case to the Swiss Ombudsman Service.
Swiss Banking Ombudsman
Bahnhofplatz 9
P.O. Box
CH-8021 Zurich
Phone (08.30-11.30 a.m.)
+41 43 266 14 14 (German / English)
+41 21 311 29 83 (French / Italian)
Fax
+41 43 266 14 15