Online Relationship Opening

To open a corporate account after your company has been founded, start the new account process using your existing login information at www.credit-suisse.com/businessonboarding. Use the same login information as you did for the capital payment account.

Startup Easy, the complete package for the day-to-day financial needs of newly established companies, is the simple banking solution for new entrepreneurs. More information can be found here.

Business Easy, the complete package for small and medium-sized enterprises, is the simple banking solution for entrepreneurs. It includes the most important products and services for your daily financial needs. More information can be found here.

If you have not prepared a business plan, please use this template: link

If the template is too detailed for your purposes or does not work, you can also submit a Word document with the following information (required):

• What is the company's business activity?
• Do you have suppliers (where are they located? Switzerland / other country)?
• Country where your customers are located
• What are your expected sales (CHF)?

If the ID or passport does not upload, we recommend taking a photo with a smartphone, scaling it to the actual size of your ID, and sending it to yourself via email so that you can save it to your computer and upload it from there.

Please note: the maximum file size is 5 MB and we accept only the following file formats: PNG, JPEG, JPG

If you have followed these instructions and still get an error message, try to upload the document from a different browser or different device.

Unfortunately, this error happens occasionally. Typically, these steps can help to resolve the error:

• Delete the browser history.
• Try again at a later time.
• Switch browsers (such as from Google Chrome to Edge or Safari).
• Switch devices (from PC to laptop or mobile phone).

You can re-register at any time using your email address and your password. All your data will be saved when you leave the input field concerned. This gives you the flexibility to continue and complete the process later.

There are a number of reasons for problems with identification. Please ensure that the device you use for the opening process has a camera and a microphone.

The video identification can only be started if the pre-call check was successful.

• The image is blurry
  Clean the camera lens or use a different device.
• Video call is not initiated
  Check your internet connection.
  For Apple iOS devices: Also check that Safari is set as your default browser (Settings -> Safari -> 'Default browser app' (will not be shown unless you have set another browser such as Google Chrome or Firefox as your default)). VP network: VP networks do not permit camera access; please change your network.
  
  

If it is still not working, please switch to the application IDnow. Therefore, you need the ident-ID, which you can find in the top right corner of the browser at the «identification» step. The ident-ID always begins with INT.

If the problem continues, you can also have your ID copy authenticated at a Credit Suisse counter. Please ask our colleagues at the branch to then send the copy to the Department SABG 4 along with the following information on the copy:

• Company name.
• First and last name.
• Email address and telephone number.

Three to five business days later, we will send you a link for an opening process that skips the video identification.

Unfortunately, our video identification partner cannot recognize all countries with their specific security features for identification documents. Therefore, we ask you to have your ID copy authenticated at a Credit Suisse counter. Please ask our colleagues at the branch to then send the copy to the Department SABG 4 along with the following information on the copy:

• Company name.
• First and last name.
• Email address and telephone number.

Three to five business days later, we will send you a link for an opening process that skips the video identification.

If you see an error message after entering the TAN, please proceed as follows:

• Close the window (browser) and delete the browser history
• Please try again (you can log in again with your information)

If you did not receive a code via text message, please check that you have provided the correct telephone number. If you entered an incorrect number, you must restart the process.

The contracts will be signed after the identification procedure. The signature is done using a TAN (six-digit code), which is sent to you on your smartphone. You will receive two different TANs. The first TAN will be triggered by Swisscom and is entered directly by yourself in the system during the call between you and Swisscom. You must request the second TAN proactively using the 'Request TAN' button and enter it in the field provided. By entering the second TAN, the relationship opening process is completed using your electronic signature.