What do you think Swiss payment traffic will look like in 20 years?
We will certainly still need agents for transactions, but the whole thing will be much faster and more dynamic. There are also likely to be moves to make payments more ESG (environmental, social, governance) compliant. I am also sure that we will see more robotic solutions available in cash management.
In addition, it should become even easier for consumers to purchase services and products, for example with even simpler payments in the supermarket. In any case, it will be exciting to see how digitization will continue to drive the financial sector and, in particular, payment solutions.