By email at info.cssa@ubs.com By phone 966112039700 If you prefer to put your complaint in writing, you may send a letter to the address below for our Customer Complaint Handling Credit Suisse of Saudi Arabia Laysen Valley, Building Number 6 Riyadh 12329-2376 Kingdom of Saudi Arabia

We will always investigate your complaint impartially, treat you with integrity and try our best to provide a quick solution. However, if you are still not satisfied with our response, we prefer you to let us know.

Important Notice

Protect yourself against becoming a victim of fraud. Be cautious of unsolicited investment offers or financial proposals claiming to be associated with reputable institutions. Always verify the authenticity of any financial communication carefully. Our official communications will not contact you by email or telephone with new bank account details and will never ask you to transfer funds to personal or unknown accounts. Before transferring money or sharing personal details, please contact your Bank or Relationship Manager by telephone. If you are already a client, please contact us directly to confirm any offers or investments.

Contact Us

Credit Suisse of Saudi Arabia
Laysen Valley, Building Number 6
Riyadh 12329-2376
Kingdom of Saudi Arabia
Tel. 966112039700

At Credit Suisse we value our customers and always strive to achieve the highest possible standards of service. We appreciate that sometimes things can go wrong leading to a potential complaint. A customer complaint provides us with the opportunity to mitigate any causes of dissatisfaction and enhance customer relationships. What to do if you are not satisfied with our products or service. If you are not satisfied with how we have managed any aspect of our products or services, we ask that you speak to your usual contact, or follow the procedures below.

How to contact us.

What happens after you contact us?

When you contact us with a complaint, we will ask you for details of the problem, the more details you can provide will help us resolve the matter more efficiently. We will do our best to investigate and resolve the issue as quickly as possible and will let you know the results.

If we are unable to resolve your complaint promptly, we will acknowledge that the complaint has been received and who is your primary contact. We will keep you updated on our progress regularly.

Complaint resolution

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