Private Clients Contact & Support

Contact & Support

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Hotline Telephone Number

Customer Service Center

Your personal bank counter by phone
Mon. - Fri. from 08.00 - 20.00

0848 880 8441)

Int. +41 848 880 8441)

Online & Mobile Banking

Mon. - Fri. from 08:00 - 22.00
Sat. + Sun. from 9:00 - 16:00

0844 800 8881)

Int. +41 844 800 8881)

Mortgages

Mon. - Fri. from 07.30 - 17.30

0844 100 114

Int. +41 844 100 114

Maestro HELP-Line

(card blocking for Maestro and Cash service card)

0800 800 488

Int. +41 800 800 488

Credit cards

(card blocking for Visa, Amex, MasterCard)

 +41 44 659 69 03
Bonviva Banking Packages Silver & Gold 0844 000 880
Int. +41 44 440 47 47
Bonviva Platinum Banking Package 0844 000 900 
Int. +41 44 440 53 53
Support Hotline Viva Kids
 0844 111 444 

Change of address

(for Swiss residents only)

Change of address PDF (206KB)

 0848 880 8441)

Applications and Account Opening

Consultation