FAQs FAQ Classic Online Banking

Under "My Profile" you will find the navigation points "General Settings" and "Settings" where you can pre-define specific settings in the familiar Online Banking platform.

Under "My Profile" you can define the start page that you want to see after logging in with the "General Settings" navigation point.

Personal pending items may be:

• Payment orders for authorization after login
• Tele DTA files for authorization
• Electronic bills for processing
• Corporate actions for processing

Pending items can be activated as the start page after logging in.

Under "My Profile" and the "General Settings" navigation point, you can change your password. However, if you have forgotten your password or there is an error, please contact the Online Banking hotline.

By defining "My Links", you gain quick access to your required service areas in Online Banking. The defined links (a maximum of ten are possible) can be added to, removed, modified, and re-organized with just a few clicks.

Once your links list has been activated, it appears at the top of your main navigation bar, allowing you to reach the screens you want even more quickly.

You can use this area to configure individual settings for your Classic Online Banking.

Default setting for accounts:

• Default account: You can use this option to choose which account you want to be displayed first when accessing a detail page (e.g. Bookings).
• Preferred balance: The balance selected in this option will be displayed in the top section of the account detail pages. This is also used to calculate the balance preview.

Default setting for safekeeping accounts:
Default safekeeping account: You can use this option to choose the safekeeping account to be displayed first when accessing the Safekeeping Accounts page in the Accounts & Assets area.

Default setting for assets:
Valuation currency: You can use this option to specify that the market value on the overview page should be displayed in a currency other than Swiss francs.

This setting can be used to determine how error messages are displayed. Select "No" to display error messages on the corresponding browser page. Select "Yes" to receive the error message as a system report in a separate window. You can increase contrast to improve legibility, which is particularly important for people with visual disabilities. To do so, activate the check box "High".

Under "Contracts" and "User Rights", you can see your rights and the rights of all other authorized users with access rights to the same accounts / safekeeping accounts.
Only the access rights of other users in the same contract group as the logged-in user are visible.
As a user with collective issuing rights, you can also see which users from the same contract group also have collective issuing rights. You can do this while inputting a payment or after transmission (also see the "User Rights" link after "Send").
If a previously entered payment is changed or approved, you will also see (see the link "User Rights" after "Send") which users from the same contract group also have collective issuing rights. The logged-in user is not included.

You can follow the link to your e-documents on the welcome page of your document box, or alternatively, via the Client Center -> e-Documents -> Document box. If you have unopened e-documents in your document box, these will then be displayed on the welcome page and you may access them directly from there.

You can review this in Classic Online Banking under "Contracts/User Rights".

Separate contracts are necessary when corporate clients order salary rights. Separate contracts ensure that only authorized users have access to salary payment details.

The IBAN is shown on all pages in the account area. The BIC is shown on the account detail pages in the top section of the page. To display the clearing number, select "Show all details" at the top of the account details pages.

If you wish to see interest information, please contact your client advisor. Once the interest information has been activated for you, you can integrate it into the account list under "Account & Assets" by clicking on "Edit table" and checking the box next to the interest in the pop-up window.

You can set up recurring payments with different amounts or payment dates to create a template. The easiest way is to save the recipient's information when entering the first payment under "Single Payments". Then select a folder from "Save as Template" before clicking on "Continue" when making a payment. You can save and manage these templates in folders you create yourself. You can then modify and execute future payments simply by going to "Manage Payments" and "Templates/Lists”. Each template is saved under the recipient's name.

You can set up recurring payments for the same amount and execution date by creating a single standing order in Classic Online Banking. You can choose from a variety of payment frequencies, e.g. monthly, quarterly, annually, and many others. The easiest way to create a standing order is to click at the top right on the "Standing order" link when making a payment.

You also have the option of suspending execution of a standing order for a certain period or using an existing order to also trigger additional individual payments.

If you make a lot of payments, you can also make them in DTA format (= data carrier exchange). Individual payments can also be entered using accounting software (SAP, Abacus, etc.). You can send the DTA files created in this manner via Classic Online Banking to Credit Suisse for processing with the menu item "TeleDTA". Credit Suisse offers its clients a suitable software application for download free of charge. You will find more information on the "Additional Software" page.

Account transfers can be issued up to 9:00 p.m. on the day of execution free of charge.
Individual payments and bulk orders as DTA or XML file for same-day execution can be issued free of charge until 12:00 p.m. on the day of execution and subject to a charge by "Express" order from 12:00 p.m. to 4:00 p.m. All same-day payment orders that are issued can no longer be modified or deleted. Cut-off times PDF (250 KB).
Future payment orders for single execution can normally be modified or canceled usually before midnight on the day before execution. Please note the corresponding confirmation texts for payment execution.
Standing orders are generally processed after approximately 5:00 p.m. one or two bank working days before the requested execution date (depending on the currency as well as working days, weekends, and public holidays). You cannot make any changes or cancellations during this processing. After processing, you can modify or cancel a standing order only for the next execution date.

You can create a virtual portfolio in Classic Online Banking. You can add positions yourself and simulate purchases for stocks, bonds, funds, options, warrants, and futures. You can also load indices for information purposes to your virtual portfolio. The positions can be monitored conveniently, and you can check various information and performance figures online. You can also set securities alerts and periodic alerts, and have them sent to you via text message and/or email. Depending on your needs, you can customize up to ten different layouts from a selection of more than 90 fields. As a starting package we offer you three pre-defined layouts: Basic, standard, and trading.

You can compile a watchlist in Classic Online Banking. You can add positions yourself and simulate purchases of stocks, bonds, funds, options, warrants, and futures at a glance. You can also set securities alerts and periodic alerts, and have them sent to you via text message and/or email. Depending on your needs, you can customize up to ten different layouts from a selection of more than 90 fields. As a starting package we offer one pre-defined layout (Basic).

With the watchlist, you can monitor selected securities. The virtual portfolio offers the additional option of using the purchase price and date to calculate the performance of the security.

At no cost, you can be notified up to four times a day at specific times via email and/or text message about the current status of your portfolio or watchlist.

At no cost, you can get up to six alerts for each security (three upper limits and three lower limits) by email and/or text message once the price has exceeded the limit.

Direct Net Self Administration enables corporate clients to manage Online Banking user rights themselves.

Companies can independently administer Online Banking user rights to corporate accounts, without additional forms or procedures; moreover, all Online Banking rights that were granted, deleted, or blocked take immediate effect.
The administration of user rights is possible at any time, including outside the bank's opening hours. As a result, you can see all current Online Banking user rights whenever you wish.
Independent administration of password and identification elements, including a mailing address.

Currently, the authorized company domiciles are Switzerland and Principality of Liechtenstein.

To apply for Direct Net Self-Administration, please contact your client advisor.

A Direct Net contract is mandatory for the first Online Banking user.

No. People who do not have an Online Banking contract may also be appointed as administrators.

Yes, you can use the same login security credentials as for Online Banking.

There are two Administrator types to choose from: Master Administrator and Support Administrator.

Master administrators must have individual or collective signatory power with a specimen signature.
They are authorized to enter, delete, and approve user rights, to add or unblock security features, and to edit their mailing address.

Unlike Master Administrators, Support Administrators cannot approve user rights.