FAQ SecureSign

SecureSign is an authentication method for logging in or performing security-relevant activities, in which you are shown an image that only you can decrypt and confirm. The SecureSign app is used for decryption.

SecureSign can be used for logging into Online Banking, as well as on most other Credit Suisse channels with a login.

In the Credit Suisse Direct online banking tool, select the shield symbol at the top right of the page and then SecureSign.

In other channels, you can register for SecureSign in the settings.

Please contact our support center to register for SecureSign by phone.

Private clients

0844 800 888 / +41 844 800 888

Monday to Friday: 8:00 a.m. – 10:00 p.m.
Saturday and Sunday: 9:00 a.m. – 4:00 p.m.

Corporate clients

0800 881 188 / +41 800 881 188

Monday to Friday: 7:30 a.m. – 5:30 p.m.

Yes, use of the SecureSign authentication method, including the SecureSign app, is free of charge.

• Total security – state-of-the-art encryption technology makes banking as secure as possible
  
• Offline usability – available anytime, anywhere – even without an internet or phone connection
  
• Multi-device capability – access the app on up to eight different devices with one contract
  
• Simple – log in quickly and conveniently
  

To use more than one device to log in with your user ID in the new Credit Suisse Direct online banking tool, you can access your "Security and Privacy" settings via the shield symbol and then add more devices under "SecureSign Devices." You can find instructions here (PDF).

After adding a device, you are required to log in again to set it up. For this, you need the yellow SecureSign image from the SecureSign letter that you received by post after initial registration.

Instructions on how to set up SecureSign with two mobile devices can be found here (PDF).

We currently support smartphones and tablets using the Android or iOS operating systems in the versions below:

• iOS versions should be 12.0 or higher
• Android versions should be 7.0 or higher

Yes, if you have a tablet on which the SecureSign app is installed and set up. Currently, SecureSign requires a smartphone or tablet, either made by Apple (iOS operating system, version 12.0 or higher) or a maker of Android devices (Android operating system, version 7.0 or higher)

If you do not have one of these devices, please contact our support center.

Private clients

0844 800 888 / +41 844 800 888

Monday to Friday: 8:00 a.m. – 10:00 p.m.
Saturday and Sunday: 9:00 a.m. – 4:00 p.m.

Corporate clients

0800 881 188 / +41 800 881 188

Monday to Friday: 7:30 a.m. – 5:30 p.m.

We strongly advise against use with such devices, as "jailbreaking" and "rooting" compromise the overall security of your phone. Devices with "jailbreaking," "rooting," or similar operating system manipulations are used under the sole responsibility of the user.

No, the SecureSign app is available from Apple's App Store and the Google Play Store outside Switzerland as well.

Internet access is required only for the initial download of the SecureSign app. Afterwards, the procedure operates without a telephone or internet connection, so it can be used abroad or in locations with weak mobile phone coverage. Please note that you still need an internet connection for Online Banking or the Credit Suisse Direct app itself.

To determine the device ID of a device, go to the SecureSign app settings (in the "Menu" under "Login accounts"). There you will see a list of all device IDs.

You will find more information on the SecureSign administration page in your Online Banking. You can find this in the Credit Suisse Direct online banking system with the shield symbol under your "Security and Privacy Settings" and then "SecureSign devices." The activation date and the device type are used for identification. You can also define a name for your device with "Rename."

Your yellow SecureSign image from the SecureSign letter is valid for an unlimited time, so that if needed later on, you can activate additional devices for the SecureSign procedure.

Note: Keep your SecureSign letter in a safe place and make sure that no one can access the SecureSign image.

After logging onto the Credit Suisse Direct online banking tool, access your "Security and Privacy" settings via the shield symbol and then order a copy of the SecureSign letter under "SecureSign Letter."
If you no longer have the SecureSign device that you set up and your mobile phone number is on file as a security feature, you can click on the login page with the SecureSign image on "Set up additional device". Launch setup to order a new SecureSign letter.

• Smooth out the letter, and try to scan it again with the SecureSign app under good lighting conditions.
  
• The image is not readable from a black and white copy or a monochrome scan.
  
• Check that the camera on your mobile device is a suitable distance from the yellow SecureSign image. The entire image should be within the frame in the app. Then wait a moment until a code is displayed.
  
• There may be a problem with the camera on your mobile device. Clean the lens of your mobile device to ensure the best quality when scanning.
  
• If you are still unable to scan the image, you must order a new SecureSign letter.
  

If you do not have a SecureSign device and your mobile phone number is on file as a security feature, you can click on the login page with the SecureSign image on "Set up additional device." Launch setup to order a new SecureSign letter.
Alternatively, you can contact our support team to order a new SecureSign letter if needed.

Private clients

0844 800 888 / +41 844 800 888

Monday to Friday: 8:00 a.m. – 10:00 p.m.
Saturday and Sunday: 9:00 a.m. – 4:00 p.m.

Corporate clients

0800 881 188 / +41 800 881 188

Monday to Friday: 7:30 a.m. – 5:30 p.m.

The recovery number helps you regain access to your online banking and keep it secure.

• You have forgotten your password and want to reset it.
• You no longer have access to your account and need a new SecureSign letter.
• You have replaced your smartphone and need to install SecureSign on your new device.

iOS and Android security settings prevent restoration of the previously activated SecureSign app. The device must be set up again after restoration. You can add a new or additional device yourself in Online Banking or Mobile Banking. To do so, you need a device that has already been set up.

If you no longer have the SecureSign device that you set up and your mobile phone number is on file as a security feature, you can click on the login page with the SecureSign image on "Set up additional device". Start setup to register a device again.

If you have not provided a mobile phone number as a security feature, this link will not be available to you. In this case, please contact our support center.
You will then be able to set up SecureSign for the new/additional device in the usual way. For this, you need the yellow SecureSign image from the SecureSign letter that you received by post after initial registration.

After resetting your smartphone or tablet, you will need to set up SecureSign again on your mobile device.

If you do not have a second SecureSign device to log on and your mobile phone number is on file as a security feature, you can click on the login page with the SecureSign image on "Set up additional device." Start setup to register the device again.

If you have not provided a mobile phone number as a security feature, this link will not be available to you. In this case, please contact our support center.

Transaction signing refers to the confirmation of certain transactions through the additional entry of a code. Transaction confirmation is used when changing passwords, adding a new device, or entering payments. When you submit a payment order that our system classifies as unusual, you are requested to scan a SecureSign image. The details of the payment are then displayed in the SecureSign app for you to review. If you want to approve the payment, you must enter the displayed code.

When you make payments that are not classified as unusual by our system, we generally do not ask you to confirm them.

If you have SecureSign set up on another device, use this device to log in and add another device. You can find instructions here.

If you do not have a second SecureSign device to log in, and you have stored your mobile phone number as a security feature, on the login page with the SecureSign graphic you can click on "Problems with Scanning?" and then "I have a new mobile device." Start setup to register the device again.

If you have not provided a mobile phone number as a security feature, this link will not be available to you. In this case, please contact our support center.

Private clients

0844 800 888 / +41 844 800 888

Monday to Friday: 8:00 a.m. – 10:00 p.m.
Saturday and Sunday: 9:00 a.m. – 4:00 p.m.

Corporate clients

0800 881 188 / +41 800 881 188

Monday to Friday: 7:30 a.m. – 5:30 p.m.

If you no longer have a device on which SecureSign is set up, and you have stored your mobile phone number as a security feature, you can log into Online Banking using your user ID and password. Click on "Setup a new device" on the login page. Start setup to register the device again.

If you have not provided a mobile phone number as a security feature, this link will not be available to you. In this case, please contact our support center.

Private clients

0844 800 888 / +41 844 800 888

Monday to Friday: 8:00 a.m. – 10:00 p.m.
Saturday and Sunday: 9:00 a.m. – 4:00 p.m.

Corporate clients

0800 881 188 / +41 800 881 188

Monday to Friday: 7:30 a.m. – 5:30 p.m.

If you have lost your smartphone or tablet, you should deselect it for Online Banking. In the new Credit Suisse Direct online banking tool, if you have another device on which SecureSign is set up, access the "Security and Privacy" settings via the shield symbol and then click on "SecureSign Devices" to deselect the lost device.

If you do not have a SecureSign device set up, and your mobile phone number is on file as a security feature, you can click on the login page with the SecureSign image on "Set up additional device." Start setup to register a new device.

If you have not provided a mobile phone number as a security feature, this link will not be available to you. In this case, please contact our support center.

Private clients

0844 800 888 / +41 844 800 888

Monday to Friday: 8:00 a.m. – 10:00 p.m.
Saturday and Sunday: 9:00 a.m. – 4:00 p.m.

Corporate clients

0800 881 188 / +41 800 881 188

Monday to Friday: 7:30 a.m. – 5:30 p.m.

No, there is no personal information stored in the SecureSign app.

The SecureSign app requires access to the camera to scan. "Telephone" access is also required, so that the app can be paused when a call is received.

The SecureSign app and the Credit Suisse Direct app are two apps protected independently of each other and hardened using state-of-the-art processes which meet the highest security standards. Communication between the two apps is fully encrypted at all times.

The mobile-to-mobile procedure has been verified by independent security companies and rated as secure.

In order to make login more convenient, the option of storing login data was created. The user has sole responsibility for deciding whether or not to store security elements / login data.